Thank you to Roadmaster...

Saturday, April 19, 2008

Today was the day the car went to Camping World here in Tucson to get the newly ordered base plate installed. You'll remember that I was all excited about the fact that my new-to-me car already had a base plate....that is until I tried to order just the quick disconnect extensions for it. First I could get them, then I couldn't, then I could, then I couldn't....round and round I went with two service shops as well as Roadmaster. Finally I ended up just ordering the full base plate kit.

Five days and it would be in, the service appointment was set. I had gone from $140 for the part needed (plus shipping and some minor attachment pieces) to almost $700 for the parts and installation for the full base plate kit. Fortunately the installation was a flat rate, wouldn't matter if it took them 3 hours to get the old one off and 5 hours to put the new one on or two hours for the whole thing. One price...much more than I wanted to spend but it's not like I had a choice.

I arrive on time, have the parts from my new tow bar that I want them to install on the front and everything seems to be going along swimmingly....then the service guy calls me. Oh, what. After finding out where I was (in the customer lounge), he comes over to see me. I must have looked down because the first thing he said was that he had good news. Phew!

It seems that the base plate they told me they no longer made (the one on my car) was exactly the same as the new one. It also seemed that the quick disconnect extensions fit perfectly. Hmmmm.... So we all truck back to the Camping World service desk where the guys explain the situation to the service writer. He tells me that they can't separate the parts and will have to return the entire kit and order just the extensions (what I was trying to do from day one).

He then proceeds to call Roadmaster only to be told that the extensions are on a DO NOT SELL list. I groan....are we back to step one? He explains the situation, that they extensions in the full kit DO fit my existing base plate and that "the customer is standing in front of me". They have to escalate the issue and tell him they'll call back. I'm telling him that Roadmaster had better not make me regret not buying Blue Ox.....LOL!

The call comes in....I pay for the shipping, the extensions and a 15% restocking fee. That's fine with me....with the much lower labor costs I ended up saving almost $300!!!! WHOO-HOO! Happy camper am I.....LOL! Thank you to Roadmaster for coming through.

On a side note, I had been planning to blog about some of my thoughts on living "green" and some of the things I was doing to have less impact (or a more positive impact) on the environment. Since some folks hate stuff like this, others could care less and it applies to more than just RVers, I decided to start a second blog. I won't blog as much as I do here but if the topic interests you I hope you will visit once in a while. The blog is Newly Green.

Till next time - keep on rollin',

1 comment:

  1. Wouldn't it be nice if these companies would drop their exclusiveness and come out with a "standard" they all used for things like that? I am sure we will never see something like that as they all probably think their way is the best way, but it sure would help their customers. At least this worked out positively for you. Now you can use some of that saved money for new software!


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